Type & year
Business Papers · Forthcoming
Business Papers · Forthcoming · Healthcare · Methods & Practice
Tele-follow-up and outpatient care
Wei Gu, Meng Li, Shujing Sun
Production and Operations Management
Best Paper, POMS College of Operational Excellence; INFORMS TIMES Runner-up
Summary
Using staggered adoption across departments at a large hospital, this study finds that tele-follow-up expands access to follow-up care, improves service efficiency, and generates positive spillovers for onsite visits. Greater continuity of care is also associated with lower readmission rates.
Record
Research theme
Healthcare · Methods & Practice
Publication
Production and Operations Management
Suggested citation
Wei Gu, Meng Li, Shujing Sun (Forthcoming). Tele-follow-up and outpatient care. Production and Operations Management.