Operational process and agency considerations in managing emerging technologies in healthcare

This article examines how emerging technologies reshape healthcare operations through process design, multi-level organizational alignment, and changing relationships among patients, clinicians, and technology. It develops a research agenda centered on adaptive implementation, governance, equity, and human agency.

Elliot Bendoly, Meng Li, Jeffrey Smith, Paul Pavlou (2026). Operational process and agency considerations in managing emerging technologies in healthcare. Journal of Operations Management 72(2), 164–175.